Notification: Airmail will be suspended due to coronavirus(COVID-19). We will stop shipping except for orders that have been accepted. We apologize for the inconvenience.

Return Policy

Price does NOT accept returns of any edible products. All return/refund requests must be made to Price JPN within 30 business days of receipt of shipment. Promotions such as coupon, rebate, and buy-one-get-one-free offers are not eligible.

To protect our customers’ health and safety, Price JPN only accepts returns of non-edible items that have not been opened or used.
If the product is received by us in unused and undamaged condition, we will refund your purchase.
You will be responsible for shipping costs.

Price cannot take responsibility for products damaged in transit due to extremes in temperature, nor will we replace said product before reviewing the delivery circumstances involved. If questions arise as to perishability, please contact us and we will do our best to provide guidance.
In the event that a product is received in unusable condition, for reasons other than extremes of temperature, please click on the link below and we will do our best to resolve the problem.

Return CenterWith our simple returns/refund process, you can shop online worry-free.)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at