DO YOU SHIP WORLDWIDE?
Yes. We do ship worldwide from Kobe Japan.
HOW DO YOU SHIP PACKAGES?
We ship all orders from Japan via Japan Post. We're happy to offer Free Standard Shipping on orders of $70 USD or more! Orders may ship in multiple packages.
We offer 3 shipping methods:
Our shipping costs are based on the actual weight of your order. We use shipping tables provided by Japan Post to calculate the shipping costs charged to your order. Your actual shipping costs will be displayed to you as part of the checkout process.
|Economy||10-21 business days||Trackable /Non-trackable|
|Standard||5-10 business days||Trackable|
|Expedited||2-5 business days||Trackable|
WHEN DOES MY ORDER SHIP?
Will usually ship within 1-3 business days of receiving cleared payment.
WHAT SHOULD I DO IF MY ORDER HASN'T BEEN DELIVERED YET?
You can find the estimated delivery time for your order in your shipping confirmation email.
Please note that the estimated delivery date is calculated in business days (Mon-Fri).
Additionally, shipping delays do happen from time to time and they are unfortunately out of our control.
If your estimated delivery date has passed by more than five business days and you haven’t received your order, please contact us so we can help you further.
Please note that during final sales and the holiday season (November/December) delivery times can be longer than usual.
How can I find out about the ingredients of the product?
The contents of the product/s are written in Japanese but we cannot provide translation services.
We strongly recommend not buying products that people with allergies are unfamiliar with.
Thank you for your understanding.